Privacy Policy
Privacy Policy
Effective Date: May 26, 2026 | Last Updated: May 26, 2026
Introduction & Scope
JOYOUS LONDON LTD ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Universal Privacy Policy explains how information may be collected, used, disclosed, processed, and protected across all mobile applications, software products, and digital services published, owned, or operated by JOYOUS LONDON LTD through the Google Play Store or other supported digital platforms.
This Privacy Policy is intended to apply universally to all current and future mobile applications released under our developer account unless a specific application includes a supplementary privacy notice.
Because our applications may differ in functionality, certain sections of this policy use conditional language. This means specific data collection, permissions, or services may apply only where relevant to a particular application.
By using our mobile applications, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Depending on the functionality of a specific application, we may collect certain categories of information.
Personal Information
When applicable, certain applications may request personal information voluntarily provided by users.
Examples may include:
■ Full name
■ Email address
■ Username or account credentials
■ Profile information
■ Customer support communications
■ User-submitted feedback
If an application offers account creation, sign-in functionality, or personalised services, we may process information you voluntarily submit.
When you choose to create an account, sign in, or interact with certain features, the information provided may be securely processed for authentication, account management, and service delivery purposes.
Device Information & Technical Logs
Our applications may automatically collect limited technical and diagnostic information to maintain functionality, security, and performance.
This may include:
■ Device model and manufacturer
■ Operating system version
■ Device identifiers
■ IP address
■ App version
■ Crash reports
■ Error diagnostics
■ Language preferences
■ Mobile carrier information
■ Time zone settings
This information helps us maintain app stability, improve performance, identify technical issues, and optimise user experience.
Usage Data
Our applications may collect anonymised or aggregated usage data.
Examples include:
■ Feature interactions
■ Session duration
■ In-app behaviour
■ Navigation patterns
■ Screen views
■ Engagement metrics
■ Performance analytics
Usage information helps us improve application performance, reliability, and functionality.
Cookies, SDKs & Similar Technologies
Although mobile applications do not always use browser cookies, our apps may utilise:
■ Mobile SDK technologies
■ Local device storage
■ Session identifiers
■ Analytics tools
■ Advertising technologies
These technologies may help:
■ Remember preferences
■ Improve app functionality
■ Analyse app performance
■ Support advertising delivery where applicable
Device Permissions
If applicable, certain applications may request permissions from your device to provide specific functionality.
Depending on app features, requested permissions may include:
■ Camera access
■ Microphone access
■ Storage or media access
■ Push notifications
■ Location services
■ Contacts access
■ Calendar access
■ Bluetooth connectivity
■ Biometric authentication
Permissions are only requested where necessary for application functionality.
You may manage or revoke permissions at any time through your device settings.
How We Use Your Information
We may process collected information for legitimate business and operational purposes, including:
■ Providing and maintaining app functionality
■ Personalising user experiences
■ Delivering requested services
■ Managing user accounts
■ Improving performance and usability
■ Fixing bugs and technical issues
■ Detecting fraud or misuse
■ Enhancing security measures
■ Responding to enquiries or support requests
■ Conducting analytics and performance reviews
■ Complying with legal obligations
Where required under GDPR, we process personal information under lawful bases such as:
■ User consent
■ Contractual necessity
■ Legal obligations
■ Legitimate business interests
Data Sharing & Third-Party Services
JOYOUS LONDON LTD does not sell personal information to third parties.
However, our applications may integrate trusted third-party providers where necessary for app functionality, analytics, crash reporting, authentication, or advertising.
Google Firebase Services
Our apps may integrate Google Firebase technologies, including:
Firebase Analytics: May be used to understand app performance, user engagement, and feature usage.
Firebase Crashlytics: May collect diagnostic information to identify crashes and improve application stability.
Firebase Authentication: May support secure account sign-in where account systems are implemented.
Google Analytics
Certain applications may use analytics technologies to understand:
■ App usage patterns
■ User engagement
■ Feature performance
■ General performance improvements
Analytics information may be anonymised or aggregated where feasible.
Google AdMob
Where applicable, certain applications may integrate Google AdMob for advertising purposes.
AdMob may collect limited device information to:
■ Display advertisements
■ Improve ad relevance
■ Prevent fraud
■ Measure advertising performance
Users in relevant jurisdictions may receive consent requests where legally required.
For personalised advertising settings, users may manage preferences directly through Google account or device settings.
Legal Disclosure
We may disclose information if legally required to:
■ Comply with applicable laws
■ Respond to lawful governmental requests
■ Protect legal rights
■ Prevent fraud or abuse
■ Enforce terms and policies
Data Security & Retention Policies
We implement commercially reasonable technical, organisational, and administrative safeguards designed to protect personal information.
Security measures may include:
■ Encryption during transmission
■ Secure authentication systems
■ Access control measures
■ Security monitoring
■ Restricted personnel access
■ Secure cloud infrastructure
While we take reasonable steps to protect information, no method of electronic transmission or storage can be guaranteed as completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
■ Provide requested services
■ Fulfil contractual obligations
■ Resolve disputes
■ Improve services
■ Meet legal requirements
Retention periods may vary depending on application functionality and legal obligations.
When data is no longer necessary, it may be securely deleted, anonymised, or aggregated.
International Data Transfers
Because our service providers may operate internationally, personal information may be processed outside your country of residence.
Where required, we implement safeguards to protect personal information during international transfers in accordance with:
■ UK GDPR
■ EU GDPR
■ Applicable privacy regulations
Children's Privacy (COPPA Compliance)
Protecting children's privacy is important to us.
Our mobile applications are not knowingly directed toward children under the age of 13, unless explicitly stated within a specific application.
We do not knowingly collect personal information from children under 13 without verified parental consent.
If you believe a child has provided personal information through one of our applications, please contact us immediately.
Upon becoming aware of such information, we will take reasonable steps to delete it promptly.
Parents or guardians may contact us regarding child-related privacy concerns.
Your Privacy Rights (GDPR, UK GDPR & CCPA)
Depending on your jurisdiction, you may have legal privacy rights.
GDPR & UK GDPR Rights
Users located in the United Kingdom or European Economic Area may have rights including:
■ Right to access personal information
■ Right to correction
■ Right to deletion ("Right to be Forgotten")
■ Right to object to processing
■ Right to restrict processing
■ Right to data portability
■ Right to withdraw consent
■ Right to lodge complaints with supervisory authorities
California Privacy Rights (CCPA/CPRA)
California residents may have rights including:
■ Right to know collected information
■ Right to access personal data
■ Right to request deletion
■ Right to correct inaccurate information
■ Right to limit certain data use
■ Right to non-discrimination
JOYOUS LONDON LTD does not sell personal information.
To exercise privacy rights, users may contact us through our official email.
Data Access, Correction & Deletion Requests
Users may request:
■ Access to personal information
■ Correction of inaccurate data
■ Account deletion (where applicable)
■ Data removal requests
To submit a privacy request, contact:
Email: info@joyouslondontech.com
We may require identity verification before fulfilling requests to protect user privacy and security.
Third-Party Links & External Services
Some applications may include links to third-party websites, services, or content.
We are not responsible for the privacy practices of third-party platforms and encourage users to review their policies independently.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
■ Legal requirements
■ Technology updates
■ Service improvements
■ Regulatory obligations
■ Business changes
When material changes occur, we may update the effective date or provide additional notice where legally required.
Continued use of our applications after updates may constitute acceptance of the revised policy.
Contact Information
For questions, concerns, privacy requests, or support regarding this Privacy Policy or our mobile applications, please contact:
JOYOUS LONDON LTD
Official Email: info@joyouslondontech.com
Registered Office Address: 36a, Bow Road, London, England, E3 4LN
Company Registration Number: 15719518